Terms and conditions
1. Terms and conditions of sale, delivery, and payment
Vendor and contracting partner
Your contracting partner for all orders made through our website is
Tafmet Tadeusz Fita
ul. Katowicka 37/003
45-061 Opole
Poland
Email: store@tafmet.eu
Website: www.tafmet.eu
VAT ID no.: PL9141107302
2. Scope of validity and subject of the contract
2.1. The following General Terms and Conditions (“GTC”) apply for account registration and all purchases of goods by the end customer (“you”) in the www.tafmet.eu online shop.
2.2. These GTC exclusively govern the contractual relationship between you and us. Your GTC shall not form an integral part of the contract, even if we do not explicitly object to their inclusion.
3. Registration
3.1. Registration is not required in order to make purchases in the online shop. This can be done during the ordering process, but also independently of an order. After the registration has been completed, we will set up an account for you, which you can use to manage your customer data, such as the address for delivery, yourself.
3.2.When registering your account, you must provide your name, your invoice and delivery address, your phone number, and your email address and choose a password (hereinafter “login data”).
3.3. You submit a binding offer for the conclusion of the contract relating to the account registration by submitting the completed registration form. You will be shown a summary of the data you have entered before the final submission of the registration form. You can correct errors by navigating back to the previous page in the browser and changing your entries.
3.4. You guarantee that the information you have provided to us in the context of the registration is true and complete. If you provide incorrect or incomplete information, we are authorised to terminate and delete your account without observing a period of notice. You commit to communicating all future changes to the information provided in the context of your registration without prompting and without delay.
3.5. Under no circumstances are you authorised to disclose your login data or, in particular, your login password to third parties. In the event that a third party nevertheless obtains access to your account or there are other indications of abuse of your account, you must inform us immediately and change your login data.
4. Concluding a purchase contract
4.1. Contracts for purchasing products are concluded as follows:
4.1.1. In order to commence the ordering process, you are required to first place the article you would like to purchase into the shopping basket by clicking the relevant button.
4.1.2. In the case of payment methods that are not associated with immediate payment on your part, you make a binding offer to conclude a purchase contract by clicking the "Confirm order" button in the shopping basket window screen. The placing of products in the online shop is not a binding offer to conclude a contract. We will confirm receipt of the order by email. The confirmation email does not yet mean that we have accepted your offer. The purchase contract is concluded only when shipment of the goods is confirmed. If you pay for the order placed by making an (electronic) SEPA credit transfer of the purchase price to our bank account (payment option "Vorkasse" / "Prepayment"), only the email confirmation of the order is deemed to be our declaration of acceptance of the order, not our confirmation of the shipment.
4.1.3. In the case of payment methods that are associated with immediate payment on your part (such as PayPal, Paynow, etc.), the placing of the products on www.tafmet.eu constitutes an offer by us. You can accept this offer to conclude a purchase contract by clicking the "Confirm order" button in the shopping basket screen.
4.2. Orders can be changed before they leave our warehouse or before they are handed over to a freight forwarder, i.e. before we issue a shipment number and confirm shipment of the goods by email. This does not affect your statutory guarantee rights or your cancellation rights.
4.3. We also reserve the right to cancel the contract if the goods are not available from a reliable, carefully-selected supplier for reasons for which we are not culpably responsible (reservation of self-delivery). In such cases, we will undertake to inform you immediately that the goods are not available and reimburse any payment made.
5. Shipping and delivery
5.1 Order processing time.
If the order is placed on a working day after 2 p.m., it is processed on the next working day.
The order is completed and shipped within 24 hours (1 working day). In cases when the product is not available at the distributor, the delivery date may be extended. In that case, the customer shall be informed by an e-mail. Orders are processed from Monday to Friday, except holidays and public holidays that are in force in Poland. In case of breaks in the operation of the shop the customers are informed on the shop websites or by e-mail.
5.2 Delivery times and delivery methods: https://tafmet.pl/english/content/1-delivery
The TAFMET shop has no influence on the specific hour of the order delivery by the courier company. When the package is sent, we send an e-mail message with the consignment note number.
You may also collect the ordered products personally. We work from Monday to Friday from 7:30 a.m. to 3:30 a.m. You are kindly requested to make a prior arrangement of the date of receipt.
The date of receipt of the package = shipping date + delivery time.
In the case of bank transfer, the date of receipt of the package is extended by the date of a bank transfer.
6. Prices and payment methods
6.1. We offer you various methods for paying for the goods purchased. You can find the specific payment methods on the relevant product page.
6.2. All prices in our online shop are given in EUR and include the statutory value added tax (VAT). All our prices are ex-warehouse and include packaging but exclude all shipping costs.
6.3. The price of the goods is valid at the moment the order is placed and is shown in the order confirmation that you receive by email after you place the order. If items are saved in the shopping basket, their total price is updated to the latest daily price during the ordering process.
6.4. For purchase contracts between you and us, the total payable price – including shipping costs – is due immediately.
6.5
6.5.1. Bank card:
After selecting a bank card as your payment method, click on the Confirm order button. You will be redirected to a secure page where you can select your bank card type, enter its details, and confirm the payment. The card will be debited once the purchase is complete.
6.5.2. Pay Pal:
To pay via PayPal, you must be registered and have an account with this payment system. To access your PayPal account for payment, click on the appropriate button on the last step of the checkout in the basket. The money will be in our account within minutes. There is no additional fee when paying via PayPal.
6.5.3. Bank Transfer:
If you select this payment method, transfer money to the company's bank account either at a branch or through your bank's website/app. The company’s details will be sent to you by email after you place the order. You should specify your order number as a payment reference. The order will be dispatched to you after the money has been credited to our account. This process can take 1-3 working days (depending on the bank).
7. Term, blocking, and termination of the account
7.1. The contract for account registration is concluded for an indefinite period.
7.2. You may terminate the contract for account registration at any time without notice.
7.3. We may duly terminate the contract for account registration with two weeks' notice.
7.4. The right to terminate the account with good reason remains unaffected. In particular, we may terminate the contract for account registration without notice if:
- you provide incorrect or incomplete details at registration
- you repeatedly breach other contractual obligations and continue to breach them in spite of being called upon by us to refrain from doing so;
7.5. If we have terminated the contract, you will not be entitled to create a new account again, including under another name or designation.
7.6. All notice of termination must be given in writing. Terminations by email are considered as being given in writing.
8. Warranties
8.1. Unless otherwise stipulated below, your rights in cases of material defects and defects of title are covered by the provisions of the law.
8.2. Warranty rights for new items expire for consumers within two years. In the case of used items, they will expire within one year following the transfer of risk.
8.3. In the case of business customers, liability for defects for used items is ruled out. This will not apply to gross negligence or intent. For new items, warranty rights will expire within a year following transfer of risk.
8.4. Purely for the purposes of clarity, we wish to point out that the following circumstances do not justify or constitute material defects if they are the cause of the defect:
- natural wear and tear;
- improper use;
- inadequate or incorrect care of the goods;
- unsuitable or improper use;
- incorrect installation, in particular if the part ordered is clearly not the right one;
- failure to observe instructions for use;
- incorrect treatment/handling.
9. Checking the accuracy of fit
We wish to point out that, despite all due care, incorrect deliveries may occur in individual cases. Before installing a part you have bought, you are therefore obliged to check it visually by comparing it with the original part being replaced as to whether the part ordered is actually suitable for your car, for example whether drill-holes and connections match. If the part you have bought differs in dimensions, shape or material/s from the original part being replaced, please contact us for further clarification before the part you have bought is installed, adapted or modified, e.g. painted. Your warranty rights will not be affected by this provision.
10. Manufacturer's guarantee
If there is a separate manufacturer's guarantee to which you may have recourse along with the warranty, this will be shown in each product description. This guarantee applies only to the specific product and your claims will be based on the guarantee conditions of the manufacturer and addressed to this manufacturer only.
11. Final provisions
11.1. This agreement is governed by the laws of Poland to the exclusion of the provisions of the UN Convention on the International Sale of Goods. This does not apply to consumers with regard to those provisions compulsorily applicable in law which would be applicable without this clause, i.e. usually of the country in which consumers have their principal residence, and from which no deviations may be made by agreement.
11.2. The legal invalidity of individual provisions does not affect the binding nature of the remaining clauses.
11.3. The language of this contract is English.